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I had someone who wanted to stay at the Bob Newhart
Inn in Connecticut. When I explained that the inn was fictional, the customer became very irate and insisted "I know it is
real, I see people check in every week!"
Also, I really did
have someone ask for an aisle seat so that their hair wouldn't get messed up by being near the window.
A client
called in inquiring about a package to Hawaii. After going over all the cost info, she asked, "Would it be cheaper to fly
to California and then take the train to Hawaii?"
I got a call
from a woman who wanted to go to Capetown. I started to explain the length of the flight and the passport information when
she interrupted me with "I'm not trying to make you look stupid, but Capetown is in Massachusetts." Without trying to make
her look like the stupid one, I calmly explained, "Cape Cod is in Massachusetts, Capetown is in Africa." Her response ...
click.
A secretary called in looking for a hotel in Los Angeles. She gave me various names off a list, none
of which I could find. I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana.
She thought the LA stood for Los Angeles, and that New Orleans was a suburb of L.A. Worst of all, when I called her back,
she was not even embarrassed.
A man called, furious about a
Florida package we did. I asked what was wrong with the vacation in Orlando. He said he was expecting an ocean-view room.
I tried to explain that is not possible, since Orlando is in the middle of the state. He replied, "Don't lie to me. I looked
on the map and Florida is a very thin state."
Another man called and asked if he could rent a car in Dallas.
When I pulled up the reservation, I noticed he had a 1-hour lay-over in Dallas. When I asked him why he wanted to rent a car,
he said, "I heard Dallas was a big airport, and I need a car to drive between the gates to save time."
A nice lady just called. She needed to know how it was possible that her flight from Detroit left at
8:20am and got into Chicago at 8:33am. I tried to explain that Michigan was an hour ahead of Illinois, but she could not understand
the concept of time zones. Finally I told her the plane went very fast, and she bought that!
A woman called
and asked, "Do airlines put your physical description on your bag so they know whose luggage belongs to who?" I said, "No,
why do you ask?" She replied, "Well, when I checked in with the airline, they put a tag on my luggage that said FAT, and I'm
overweight, is there any connection?" After putting her on hold for a minute while I "looked into it" (I was actually laughing)
I came back and explained the city code for Fresno is FAT, and that the airline was just putting a destination tag on her
luggage.
I just got off the phone with a man who asked, "How
do I know which plane to get on?" I asked him what exactly he meant, which he replied, "I was told my flight number is 823,
but none of these darn planes have numbers on them."
A woman called and said, " I need to fly to Pepsi-cola
on one of those computer planes." I asked if she meant to fly to Pensacola on a commuter plane. She said, "Yeah, whatever."
A business man called and had a question about the documents
he needed in order to fly to China. After a lengthy discussion about passports, I reminded him he needed a visa. "Oh no I
don't, I've been to China many times and never had to have one of those." I double checked, and sure enough, his stay required
a visa. When I told him this he said, "Look, I've been to China four times and every time they have accepted my American Express."
A woman called to make reservations, "I want to go from Chicago to Hippopotamus, New York" The agent was at
a loss for words. Finally, the agent: "Are you sure that's the name of the town?" "Yes, what flights do you have?" replied
the customer. After some searching, the agent came back with, "I'm sorry, ma'am, I've looked up every airport code in the
country and can't find a Hippopotamus anywhere." The customer retorted, "Oh, don't be silly. Everyone knows where it is. Check
your map!" The agent scoured a map of the state of New York and finally offered, "You don't mean Buffalo, do you?" "That's
it! I knew it was a big animal!"
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